Mr. Chud Back to mrchud.com Email support
Support

Something broken? Ask a person.

Mr. Chud is a one person operation, run by Ben Yap, based in Malaysia. There is no ticket queue and no bot. Email goes straight to the developer, and you will normally hear back within two business days.

Contact

  • Email benyap1220@gmail.com
  • Reply time Usually within two business days.
  • Helps a lot Your account email, your phone model, and what you tapped just before it went wrong.
01 · You cannot sign in

The app opens on a short intro before it offers a sign in screen. If you already have an account, tap already have an account? sign in at the bottom of the first screen rather than walking through the intro.

You can sign in with Apple, with Google, or with an email and password. To use a password instead of a social login, tap prefer a password? on the sign in screen.

Still stuck, or signed up with an email you no longer control? Write to us and we will move the account for you.

02 · A log will not submit

A day’s log needs three things before it will send: a short written entry, a voice note, and at least one photo. The app tells you which one is missing under the send button.

If the microphone does nothing, check Settings › Mr. Chud › Microphone on your phone. If you refused the permission once, iOS will not ask again, and the switch has to be turned back on there.

Photos come from your photo library, so there has to be at least one picture in it. If the picker opens empty, save any image to Photos first.

03 · Subscriptions, trials and refunds

Mr. Chud Prime is optional. The daily log, the score, the avatar and the friends board are all free.

On iPhone: open the Settings app, tap your name, tap Subscriptions, then pick Mr. Chud to change or cancel it. A free trial has to be cancelled at least 24 hours before it ends, or it renews.

On Android: open the Google Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions.

Purchases are handled by Apple and by Google, so refunds are theirs to issue. Ask Apple at reportaproblem.apple.com, or Google through the Play Store order history. If a purchase went through but Prime did not unlock, tap restore purchases on the paywall while signed in, and write to us if it still does not appear.

04 · Deleting your account

In the app, open Settings with the gear at the top right, then tap Delete account. That erases your logs, your streaks, your photos, your voice notes and your friendships. It cannot be undone.

You can also start the same process from mrchud.com/delete-account.

Deleting the account does not cancel a subscription, because Apple and Google hold the billing. Cancel it separately using section 03 above.

05 · Reporting or blocking someone

Photos and voice notes are only ever visible to friends you have accepted. On any friend’s card in the Friends tab, tap the more options control on the right edge. From there you can remove them, report them, report a voice note they posted, or block them outright.

Blocking is mutual and immediate: they stop seeing your Chud, you stop seeing theirs, and they cannot find you again.

We read every report. If something needs urgent attention, email us as well and say so in the subject line.

06 · Your data

What we collect, what we never share, and who processes it is set out in full in the privacy policy. The rules for using the app are in the terms.

Want a copy of your data, or a correction? Email us and we will sort it out.

Still stuck?

Write a sentence about what happened and we will take it from there. Real replies, from the person who built it.

benyap1220@gmail.com
Mr. Chud
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